Chat Support
Our chat assistant is available 24/7 in the bottom-right corner — in English, Dutch, French and German.
What the assistant can do
Answer questions about open batches, queue positions, qualification and platform use — instantly, in your language, with knowledge of your shipment history when you are logged in.
Need a human?
Ask the assistant to hand you over, or leave your details in the chat. Our desk responds within one business day — Premium members same business day.
Urgent shipment issues
For urgent issues on a confirmed booking (documentation deadlines, gate-in problems), email your desk contact directly or use the booking reference in the chat for priority routing.